In a significant stride towards excellence, ServiceNow has been named a Leader worldwide in two pivotal categories by IDC MarketScape: Strategic Portfolio Management (SPM) and Value Stream Management (VSM).   These acknowledgments, outlined in the 2023-2024 Vendor Assessments, underscore ServiceNow’s dedication to driving innovation and delivering unparalleled value to its customers.

The IDC MarketScape assessments highlight several key strengths of ServiceNow’s offerings:

1. Comprehensive Visibility

ServiceNow’s SPM solution provides organizations with cross-portfolio visibility, allowing them to align business strategies with real-time progress. This comprehensive visibility enables organizations to fund what matters most, build roadmaps to guide investments, and communicate plans effectively. Additionally, it allows teams to see work in the context of strategic initiatives, fostering collaboration across diverse teams, work methodologies, and portfolio management approaches.

2. AI Integration

ServiceNow’s expanding focus on artificial intelligence (AI) and generative AI (GenAI) lays a strong foundation for future growth. The Vancouver release introduces GenAI support, empowering product managers to summarize and analyze product feedback for user sentiment via a Feedback Dashboard. Additionally, Process Mining capabilities aid in identifying inefficiencies and addressing bottlenecks through a Demand Management Dashboard. Responding to customer requests, Vancouver enhances financial and resource management with a goal framework, capacity planning, and improved data security measures. Moreover, it expands ServiceNow’s application portfolio management capabilities with extended integration models and enhanced risk management, delivering superior user experiences.

These technologies enable organizations to manage Agile Release Trains, portfolios, and initiatives more effectively, driving greater efficiency and agility in execution.

3. Value Delivery and Compliance

ServiceNow’s unique advantage lies in its integration of the Now cloud platform across its entire product suite. This integration delivers a host of benefits, streamlining operations through seamless coordination among various products. With a unified interface, simplified management, and efficient workflow, the platform promotes consolidation and efficiency.

By providing multiple lenses for value streams, product portfolios, and goal objectives, ServiceNow empowers organizations to optimize value stream flow and increase productivity. With ServiceNow solutions, businesses can sidestep disruptions and enhance efficiency throughout their entire value stream, ensuring smooth operations and consistent delivery of value to stakeholders.

4. Integration with IT Service Management

ServiceNow’s approach to VSM seamlessly integrates with IT Service Management, DevOps, IT Operations Management, and Governance, Risk, and Compliance. This holistic approach ensures end-to-end awareness of critical metrics and insights needed to drive business success.


SPM and VSM stand at the forefront of modern business strategies, emphasizing the efficient management of portfolios and the optimization of value streams. ServiceNow’s recognition as a Leader in both domains is a testament to its unwavering commitment to empowering organizations in their digital transformation journey.

Read excerpts from the IDC MarketScape Vendor Assessments for SPM1 and VSM2.

1 IDC MarketScape: Worldwide Strategic Portfolio Management and IT Project and Portfolio Management 2023-2024 Vendor Assessment, doc #US49436523, December 2023

2 IDC MarketScape: Worldwide Value Stream Management and Agile Project and Portfolio Management 2023-2024 Vendor Assessment, doc #US49436723, December 2023

The Best Solution Deserves the Best Partner

“It’s about more than just software” is our company’s slogan, emphasizing that the key to successful software implementation lies in selecting the right partner who not only has vast know-how and experience but also industry expertise, understands the associated business processes and facilitates a smooth transition process for employees. The effectiveness of software solutions is as good as the people who implement them.

ADVVISE is a premium SPM partner of ServiceNow and one of the top leaders in the DACH region. To explore how ServiceNow and ADVVISE can help accelerate your organization’s digital transformation journey and optimize your PPM processes, book a call with our ServiceNow experts today. Let’s start a journey of innovation and excellence together.

Book a free consultation with our ServiceNow experts!

Do you like this article? Share it with your friends and colleagues!

Get in touch

Take the first step and talk to one of our ServiceNow experts!

Book a call with our ServiceNow experts

Continue Reading