About the job

At ADVVISE, our purpose is to make an honest and sustainable impact for our customers and our employees.
We provide forward-thinking advice, with exceptional resources, using best practices to achieve our customers business objectives and help them to get the most out of their investment – all focused on the niche IT Businessmanagement and Project Portfolio Management with ServiceNow!

We embrace a culture of appreciation, team spirit, success and humanness!

As a ServiceNow Solution Architect, you will work with our customers and consultants to map the business requirements and design the appropriate solutions on the ServiceNow platform, focusing on IT Businessmanagement (ITBM). You will be responsible for the overall design of our customer projects so that you (together with our consultants) can configure robust solutions utilizing ServiceNow ITBM.

What will you do?

You will ensure customer success by providing technical and functional guidance for the implementation team in our projects. You will keep track of the methods used, will review the implementation done and approve the configuration plan as well as the final configuration. You will make sure, that the configuration done does not have negative side-effects on existing configuration done and that upgradability and maintainability of the platform is sustained.

To do your job properly, we offer you ongoing training courses and coaching to ensure you have the adequate skills in the area of ServiceNow and IT Businessmanagement/Project Portfolio Management. The experience of our colleagues is of great help to gain more knowledge. In addition, you get the ability to contribute to the success of the company.

Depending on the type of project, you will be involved in the following tasks/responsibilities:

  • Provide expertise and technical mentoring to the team
  • Extend and maintain comprehensive knowledge of the ServiceNow platform
  • Be part of the implementation team and conduct workshops to understand customer requirements, do hands-on configuration, ensure delivery quality, plan and coordinate tests and test acceptance and oversee deployment process
  • Recognize opportunities to leverage the ServiceNow platform beyond current usage
  • Be the ServiceNow subject matter expert to ensure customer success
  • Support the sales phase with effort estimations and business cases and by being part of eventual Proof of Concept / Proof of Value engagements
  • Analyse and guide customers to better utilize the platform by recommending configuration optimizations
  • Advise as Subject Matter Expert and Trusted Technical Advisor on the Project and Portfolio Management capabilities and best practices
  • Take part in internal team meetings and knowledge sharing sessions to share best practices
  • Although many projects are done remotely, domestic and international travel (mainly DACH region) can be required up to 50% or even more.

We ask

  • A-Grade (Matura) or similar degree with focus on IT / Programming
  • Deep experience with ServiceNow is mandatory with accreditations linked to the ServiceNow platform products
  • Technical skills include JavaScript, other Object-Oriented Programming Languages, jQuery, or Angular are required
  • BA/BS degree in Computer science/ information system management related field is an advantage
  • Ability to multi-task and prioritize workload in a cross-functional environment to consistently meet deadlines
  • Strong analytical and problem-solving skills to evaluate business problems and to apply knowledge to identify appropriate solutions
  • Experience in IT Business Management implementations is an advantage
  • Experience working within Agile or Scaled Agile framework is an advantage
  • High-level of independence and result-oriented mindset
  • Minimum of 5 years of experience in designing, developing and releasing an Enterprise IT software solution is required
  • Fluent in English – German is a plus

What’s in it for you

  • Be part of this journey right from the beginning
  • A dynamic and motivating work environment within a strong growing company having a start-up mindset
  • Competitive salary package
  • Bonus based on company and personal performance
  • Home-office & phone allowance and other benefits
  • Ongoing training courses and coaching to ensure you can develop your skills and grow your professional career
  • Ambitious and kind colleagues and a great team spirit
  • Working with interesting customers and being a trusted advisor

Interested?

Ready to explore working with us? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to jobs@advvise.eu

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