The new release for ServiceNow is bringing a number of new capabilities and enhancements of interest to existing ServiceNow customers and potential new users alike. One of the novelties is a new Goals Framework that allows customers to better align their (organizational) goals to each other and to the planning hierarchy they use and set up for the Alignment Planner Workspace. In addition to this, it is also possible to include SAFe Epics into the planning hierarchy. With this, ServiceNow helps organizations to better plan their individual work items, independently of the delivery method chosen by the respective teams. With the Goal Framework this is even extended to make the teams’ contribution to the different strategic initiatives visible and more transparent for the teams as well as for management. As resource management is of growing importance within organizations, with San Diego, ServiceNow improved the way of using the resource management workbench and also the resource finder to even better support Resource Managers in finding the right resources.

As more and more functionality is released that is relevant not only for IT, ServiceNow decided to rename IT Business Management to Strategic Portfolio Management. This shows the growing importance of Project and Portfolio Management as part of a bigger platform from a customer perspective. Using the information at hand from the different applications provided, Strategic Portfolio Management is at the heart of business operations, providing information about future demand and streamlining processes across the organization – whether the chosen method is Waterfall, Scrum or SAFe. Combined with the new and revamped Next Experience UI it is a big step towards integrated planning, with the Roadmapping functionality allowing to agnostically steer and plan organizational initiatives and to keep an eye at their performance combined with the underlying goals that these investments are meant to adhere to. But ServiceNow as a platform is going even further: SPM is integrated with the Digital Portfolio Management application that provides a unified, central workspace for a Solution Owner by leveraging platform data from different applications such as SPM, ITSM, ITOM and APM.

Find out more about the benefits of Strategic Portfolio Management for your business.

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